Terms and Conditions

Spanish group courses, children’s courses and private tuition

Business	Habla Spanish UK
Contact	contact@hablaspanishuk.com
Website	www.hablaspanishuk.com
Effective date	7 September 2026
Address	82 James Carter Road, Suite A, Mildenhall, Suffolk IP28 7DE

1. About these Terms

These Terms and Conditions apply to Spanish language courses, classes and related tuition services supplied by Habla Spanish UK (the “School”, “we”, “us” or “our”). The person booking or paying for a service is the “Client”. The person attending is the “Student”. For a Student under 18, the Client must be their parent or legal guardian.

These Terms form part of the contract between the Client and the School. They do not affect any statutory rights that cannot legally be excluded or limited.

2. Bookings and Contract Formation

Before booking, the Client will be given or directed to these Terms together with the relevant course information, dates, location or online format, fees and payment deadline.

A booking or renewal becomes binding when the Client confirms in writing (including by email, message or booking form) that they wish to take the place and the School accepts that booking or renewal in writing. The full fee then becomes payable by the stated deadline. Payment alone also confirms acceptance where these Terms were made available before payment.

An informal enquiry does not reserve a place. A confirmed place may be released if payment is not received by the deadline, without removing any payment obligation that has already arisen under an accepted booking, subject to applicable consumer law and the School’s duty to reduce its loss.

3. Fees and Payment

Course and tuition fees are payable in advance unless a written instalment arrangement has been agreed.
Where instalments are agreed, they are a payment arrangement for the full booked term or block and are not payment for individual attendance.
The Client is responsible for paying invoices by the due date. The School may pause attendance or release a place while fees remain overdue.
Books, examination fees, venue costs, travel charges or other extras are included only where expressly stated.
The School may change fees for a future term by giving notice before renewal; confirmed current-term fees will not be changed.

4. Cooling-off Rights for Distance and Off-premises Bookings

Where the law provides a 14-day cancellation period for a booking made online, by telephone or away from the School’s premises, the Client may cancel within that period without giving a reason.

If the Client asks for tuition to begin during the cancellation period, the School may charge a proportionate amount for services supplied before cancellation, where permitted by law. If the service has been fully performed following the Client’s express request and acknowledgment, the statutory right to cancel may end. The School will obtain any consent or acknowledgment required by law.

Nothing in these Terms replaces or restricts applicable statutory cancellation rights.

5. Adult Group Courses

5.1 Term commitment

Adult group courses normally run for between 10 and 13 weeks. A confirmed booking is for the complete advertised term, not for individual weekly classes. The fee remains payable if the Student later chooses not to attend, subject to clauses 4 and 5.4.

5.2 Continuing groups and six weeks’ notice

Adult groups are planned on the expectation that existing Students will continue. The School will normally contact Students about the following term. A Student who does not intend to continue must give at least six weeks’ written notice before the first scheduled class of the following term. Notice must be sent to contact@hablaspanishuk.com or another written channel expressly accepted by the School.

5.3 Renewal confirmation

The School will provide the proposed dates, fee, payment deadline and a link or copy of the current Terms before accepting a renewal. The Client’s written confirmation, followed by the School’s written acceptance, creates the new term booking. Silence alone will not create a new booking.

5.4 Late withdrawal

If a Client withdraws after confirming a term, fails to give the required notice, or does not attend, the School may retain or claim an amount reflecting the reasonable loss directly caused by the cancellation. This may include the unpaid term fee where the reserved place cannot reasonably be filled, less costs saved and income received from any replacement Student. The School will take reasonable steps to reduce its loss. This is a cancellation charge, not a penalty.

5.5 Missed classes

Classes missed by the Student are not refundable or transferable. Access to materials, recordings or an alternative group may be offered at the School’s discretion and subject to availability, but is not guaranteed.

6. Children’s Group Courses and Clubs

6.1 Booking and payment

Children’s courses, school clubs and term-time groups are booked for the complete stated term and are payable in advance. The parent or guardian making the booking is responsible for payment and for providing accurate contact, medical and collection information.

6.2 Continuation and withdrawal

Where a child has an ongoing place, at least six weeks’ written notice must be given before the first class of the following term if the child will not continue. A renewal becomes binding only following the Client’s written confirmation and the School’s written acceptance. Late withdrawal will be handled under clause 5.4.

6.3 Attendance, collection and wellbeing

Parents or guardians must ensure punctual arrival and collection and must notify the School of absence.
A child who is unwell or presents a material risk to others should not attend. Missed sessions are not refundable.
The School may take reasonable safeguarding or behaviour-management action and may require collection where necessary for safety or welfare.
Photography, video or promotional use will require any separate consent required by law and the School’s policies.

7. Private Tuition

7.1 Payment and validity

Private tuition is paid in advance in the agreed block or according to the written booking arrangement. Unless otherwise agreed, prepaid blocks should be used within six months of purchase. The School will consider a reasonable extension for exceptional circumstances.

7.2 Rescheduling and cancellation

At least 48 hours’ written notice is required to cancel or rearrange a private lesson. With sufficient notice, the lesson may be rescheduled subject to availability. With less than 48 hours’ notice, or for non-attendance, the full lesson fee may be charged because the reserved time is unlikely to be resold. If the School is able to fill the appointment, it will take that into account.

7.3 Lateness

A lesson will normally finish at the scheduled time if the Student arrives late. If the teacher is late, the lost teaching time will be made up or credited.

7.4 Travel

Any agreed travel-time, mileage or location charge will be disclosed before the booking is accepted.

8. Course Numbers, Levels and Changes

The usual minimum for a group course is six Students. The usual maximum is 18 for in-person courses and 14 for online courses, unless the course information states otherwise.
If minimum numbers are not reached, the School may offer an alternative group, propose a merger, or propose revised hours or fees. A material change will not be imposed without the Client’s agreement.
If no suitable alternative is accepted, the School will refund fees for services not supplied.
The School may change a teacher, classroom or online platform where reasonably necessary, provided the essential course service remains substantially as described.
Placement advice is given in good faith. The School may recommend a different level where this would better support the Student.

9. Cancellation by the School

If the School cancels a class, it will normally offer a replacement class, credit or refund for the affected service. If the School cancels an entire course and cannot offer a suitable alternative, fees for the unsupplied part will be refunded.

The School is not responsible for indirect or consequential losses arising from a timetable or venue change, except where liability cannot legally be excluded.

10. Exceptional Circumstances

The School understands that serious illness, bereavement, redundancy and other exceptional events can occur. Requests for discretion should be made promptly in writing with enough information for the School to consider them fairly. Any credit, transfer, payment plan or reduction offered outside the Client’s legal rights is discretionary and does not create a precedent.

11. Conduct and Participation

Students must behave respectfully toward teachers, other Students, venues and online participants.
The School may suspend or end participation for serious or repeated misconduct, safeguarding concerns, harassment, disruption or non-payment, after taking proportionate steps where appropriate.
Any refund in such circumstances will be considered fairly in light of services already supplied, the seriousness of the conduct and the School’s reasonable loss.

12. Online Lessons and Technology

The Client is responsible for a suitable device, internet connection and learning environment. The School is not responsible for disruption caused by the Client’s equipment or connection. Where a material technical failure is within the School’s control, the School will offer a reasonable replacement, credit or refund.

13. Force Majeure

Neither party will be responsible for delay or failure caused by events genuinely outside their reasonable control. The School will seek a fair practical solution, which may include online delivery, rescheduling, credit or refund for services that cannot be supplied, taking account of applicable consumer law.

14. Liability and Consumer Rights

The School will provide services with reasonable care and skill. Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or the Client’s statutory rights.

Subject to the paragraph above, the School is not responsible for losses that were not reasonably foreseeable when the contract was made or for business losses incurred by a Client acting wholly or mainly for business purposes.

15. Personal Information

Personal information will be handled in accordance with the School’s Privacy Policy and applicable data-protection law. The Client must keep contact and emergency details up to date. Marketing communications will be sent only where permitted, and preferences may be changed at any time.

16. Complaints

Please raise concerns promptly with MJ Almazan at contact@hablaspanishuk.com so the School has a reasonable opportunity to resolve them. The School aims to acknowledge a written complaint within five working days and provide a substantive response within 14 working days where reasonably possible.

These Terms do not prevent either party from using any applicable consumer advice, alternative dispute resolution or court process.

17. Changes to these Terms

The Terms accepted for a confirmed booking will apply to that booking. The School may update Terms for future bookings or renewals, but will provide the updated version before the Client confirms. A material change will not be applied retrospectively without agreement unless required by law.

18. Governing Law

These Terms are governed by the laws of England and Wales. A consumer may also have mandatory rights to bring proceedings in another part of the United Kingdom where they live.

Booking and Cancellation Summary

This summary highlights the main operational rules. The full Terms above prevail if there is any inconsistency.

Service	Commitment	Cancellation / notice
Adult groups	Complete term of 10–13 weeks; payable in advance.	Six weeks’ written notice before the next term. A confirmed renewal is binding.
Children’s groups	Complete stated term; payable in advance by parent/guardian.	Six weeks’ written notice before the next term. A confirmed renewal is binding.
Private tuition	Advance booking or prepaid block.	48 hours’ written notice to rearrange or cancel a lesson.
Student absence	Reserved teaching place/time remains allocated.	No automatic refund or transfer; exceptional cases considered fairly.
School cancellation	School will seek to provide the booked service.	Replacement, credit or refund for services not supplied.